Returns & Exchanges

At Veselka, we take pride in the quality of our authentic Ukrainian cuisine and want you to be completely satisfied with your order. Due to the perishable nature of our food products, we offer a dedicated resolution process for any items that do not meet our freshness or quality standards upon arrival.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately inspect your package for any signs of damage or temperature compromise to ensure the food is safe for consumption.

• 2.
  Contact Our Team

  If there is an issue with your order, email our support team within 24 hours of delivery with your order number and clear photos of the items in question.

• 3.
  Resolution Review

  Our culinary quality team will review your claim within 2 business days to determine if a replacement, store credit, or refund is appropriate for your specific case.

• 4.
  Processing Your Credit

  Once approved, refunds are processed back to your original payment method within 5-7 business days, or replacement shipments will be prioritized for the next available shipping window.